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Dead West Privacy Policy

Last updated: October 11, 2026

Dead West ("Dead West," "we," "us," or "our") is a handmade goods shop operated by El Kel Productions, 2026. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit elysekeltnerart.com contact us, or place an order.

Information we collect

Depending on how you interact with us, we may collect:

Order information: your name, email address, phone number (if provided), billing and shipping addresses, items ordered, order notes or customization details, and order or payment status.
Payment information: payment details are collected and processed by the payment provider presented at checkout. We receive information needed to confirm and fulfill an order, such as payment status and transaction details. The provider's own privacy policy also applies to information it collects.
Messages and inquiries: information you choose to provide when you contact us, such as your name, email address, phone number, and the contents of your message.
Email preferences: your email address and whether you chose to receive marketing emails, along with unsubscribe or preference choices.
Website and device information: information collected when you browse the site, which may include your IP address, browser and device details, pages viewed, referring page, approximate location derived from your IP address, and interactions such as clicks or cart activity. Cookies and similar technologies may collect some of this information.

Please do not include sensitive personal information in order notes or messages unless we specifically ask for it.

How we use information

We use personal information as reasonably necessary to:

operate and secure the website and shop;
take, process, and fulfill orders, including shipping products and sending order updates;
respond to questions, custom-order inquiries, and customer-service requests;
maintain business, tax, accounting, and transaction records;
understand site performance and improve the shopping experience;
send marketing messages if you sign up or otherwise agree to receive them; and
prevent fraud, enforce our terms, comply with law, and protect our rights and the rights of others.

You can unsubscribe from marketing emails using the link in the message. We may still send service messages about an order or customer-service matter.

Cookies and analytics

This website is hosted on Squarespace. Squarespace and the site may use cookies and similar technologies needed for site functions, security, checkout, and analytics. If enabled, analytics tools may collect information about how visitors use the site. Third-party features or integrations—such as payment, social-media, advertising, video, or analytics tools—may also collect information through their own technologies and privacy practices.

You can use the site's cookie banner, if available, to manage cookie choices, and you can adjust your browser settings. Blocking cookies may affect some site features. Browser settings may not control every third-party technology.

How we disclose information

We may disclose relevant information to service providers that help us run the shop, such as our website host and commerce platform, payment processors, shipping and delivery providers, email or customer-service providers, and analytics providers if used. They may use information to provide services to us and as described in their own privacy notices.

We may also disclose information when reasonably necessary to complete a transaction you request; comply with law or valid legal process; protect the security, rights, or property of Dead West, our customers, or others; or support a business reorganization, sale, or transfer.

We do not sell personal information in exchange for money. Some privacy laws define certain disclosures for targeted advertising or cross-site tracking as a "sale" or "sharing" even when no money changes hands. If we use technologies that trigger those definitions, we will provide any opt-out choices required by applicable law. You can contact us using the details below to ask about your choices.

Your privacy choices and rights

You may unsubscribe from marketing emails at any time. You can also contact us to request access to, correction of, or deletion of personal information we hold about you. Depending on where you live and applicable law, you may have additional rights, such as the right to receive a copy of your information or to opt out of certain processing. We may need to verify your identity before responding, and we may retain information when the law permits or requires it, including for order, tax, accounting, security, or dispute records.

To make a privacy request, email [insert privacy contact email] with the subject line “Privacy Request.” If you are a California resident and believe a request was not handled properly, you may have the right to appeal; email us with “Privacy Appeal” in the subject line.

Where required by applicable law, we will honor recognized browser-based opt-out preference signals, such as Global Privacy Control, for the relevant browser or device.

Data retention and security

We keep personal information for as long as reasonably needed for the purposes described in this policy, including to fulfill orders, maintain required business records, resolve disputes, and enforce agreements. Retention periods may vary by information type and legal requirements.

We use reasonable safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure.

Children

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided us personal information, contact us so we can review and delete it where appropriate.

Other websites

Our website may link to third-party sites or services. Their privacy practices are governed by their own policies, and we are not responsible for them.

Changes to this policy

We may update this Privacy Policy as our shop, website, or legal obligations change. We will post the updated policy here and revise the “Last updated” date.

For privacy questions or requests, contact:

Dead West
Email: elyse_nuevoretro@yahoo.com

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1. Who may use the site

You must be legally able to enter into a contract where you live to place an order. If you use this site for a business, you confirm you have authority to agree to these Terms for that business.

2. Products and handmade variations

Dead West offers handmade hats, leather goods, accessories, and related items. Many pieces are one-of-a-kind, made in small batches, or made to order. Availability and restocks are not guaranteed; a product listing will say when an item is made to order and give any available production estimate.

We work to describe and photograph products accurately. Colors can look different on different screens, and handmade work, vintage materials, and natural materials can have variations in color, grain, texture, markings, and finish. These disclosed, ordinary variations are part of the character of handmade or vintage pieces. The product listing and any written custom-order approval describe the particular item you are buying. This section does not limit any rights you have under applicable law.

3. Orders, prices, and payment

Product listings show current prices and relevant item details. Prices, availability, and promotions may change before an order is placed. The price and shipping charge shown at checkout when you submit your order apply to that order, subject to correction of an obvious listing or checkout error.

When you place an order, you agree to provide current, complete information and authorize the payment method you select to be charged for the displayed total, including applicable taxes and shipping. Payments are processed by the payment provider presented at checkout, under that provider's own terms and privacy practices.

We will send an order confirmation after receiving your order. If we cannot accept or fulfill an order—for example, because an item is unavailable, a listing contains a material error, or a payment is not authorized—we will contact you and refund any amount paid for the unfulfilled order. An order is not accepted until we send an order confirmation.

4. Custom and made-to-order work

Custom work begins only after we confirm the project details, price, payment or deposit terms, and estimated timeline in writing, and you approve the quote or order. Any required deposit, payment schedule, cancellation point, and return eligibility must be shown in the quote or at checkout before you pay.

Changes you request after work begins may affect the price and completion date. We will confirm any material change with you before proceeding. Handmade results may have reasonable variations from a sketch, reference image, or prior piece; we will follow the written description and approvals for your order. We will use reference photos or other files you provide to evaluate and make your order. We will not use those materials in public marketing without your separate permission.

5. Shipping, delivery, and delays

We ship to the destinations offered at checkout. The product page or checkout will show the shipping or production estimate available for your order. Delivery dates are estimates unless we expressly state otherwise. Please check that your shipping address is correct before submitting an order.

We will make reasonable efforts to ship within the time stated for your order. If we cannot ship within the promised time, we will notify you of the delay and provide the choices required by applicable law, including the option to agree to a delay or cancel for a prompt refund. If no shipping time is stated, we will follow applicable law, which generally requires shipment within 30 days or a delay notice with the required cancellation and refund choices.

If a package is delayed, lost, or arrives damaged, contact us at [insert customer-service email] as soon as possible with your order number and any relevant photos. We will work with you and the carrier to investigate and resolve the issue in accordance with applicable law and the applicable return/refund terms.

6. Returns, exchanges, and cancellations

Our return, exchange, cancellation, and refund rules are set out in our [Returns & Refunds Policy — insert link], which is part of these Terms. Before publishing, state the actual return window, item-condition requirements, return-shipping responsibility, refund method, and any disclosed custom or made-to-order exclusions in that policy and at checkout. Nothing in these Terms takes away a consumer right that cannot be waived under applicable law.

If you want to cancel or change an order, contact us promptly at [insert customer-service email]. An order may already be in production or shipped, and any cancellation or refund will be handled under the Returns & Refunds Policy and applicable law.

7. Acceptable use of the website

You may use the website only for lawful purposes. You agree not to interfere with the site's operation or security, attempt unauthorized access, submit malicious code, impersonate another person, or use the site to violate another person's rights or applicable law.

8. Intellectual property and customer submissions

The Dead West name and logo, and the content and designs we create for this site, are owned by Dead West or used under rights we hold. We claim no ownership of third-party names, marks, photographs, artwork, or other materials; those remain with their respective owners. You may not copy, sell, modify, or use Dead West materials commercially without our written permission.

You keep ownership of any photo, reference, or other material you send us. You give us permission to use it only as reasonably needed to respond to you, quote, and create or fulfill your order. If you submit a review or other content specifically for public display, you give us a non-exclusive, royalty-free permission to display and share that content in connection with the shop. Do not submit content you do not have the right to provide.

9. Third-party services and links

Checkout, payment, shipping, or other features may be provided by third parties. Their services are governed by their own terms and privacy policies. Links to third-party websites are provided for convenience; we do not control or endorse every third-party site and are not responsible for its content or practices.

10. Website availability and liability

We may update, suspend, or discontinue parts of the website. We work to keep listings and site information current, but we cannot guarantee that the site will always be available or error-free.

To the extent allowed by law, Dead West will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from use of the website or an order. Nothing in these Terms excludes or limits liability, warranties, or consumer remedies that cannot legally be excluded or limited, or restricts any non-waivable rights you have under applicable law.

11. Privacy

Our [Privacy Policy — insert link] explains how we handle personal information collected through the site and shop. Please review it before using the website or placing an order.

12. Changes to these Terms

We may update these Terms as the shop or website changes. We will post the updated Terms here and revise the “Last updated” date. Changes apply from the date posted, except that the terms in effect when you placed an order will govern that order unless applicable law requires otherwise.

13. Governing law

These Terms are governed by the laws of New Mexico, without regard to conflict-of-law rules, except that mandatory consumer-protection laws where you live continue to apply when they cannot be waived. Any dispute will be handled by a court with authority under applicable law. Nothing in this section prevents you from using rights or remedies that applicable law makes available in another forum.

14. General terms

If one part of these Terms cannot be enforced, the rest will remain in effect to the extent permitted by law. These Terms, together with the product listing and any written custom-order approval and the linked Returns & Refunds Policy, describe our agreement with you regarding this website and your purchase. If these Terms conflict with a mandatory legal right, that right controls.

Refund Policy

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Dead West pieces are handmade, often one-of-a-kind, and sometimes made to order. For a change of mind or a size/style preference, we do not offer cash refunds. Eligible items may be exchanged or returned for Dead West store credit under the terms below.

This policy does not limit any refund, repair, replacement, or other right that cannot legally be limited. If we cannot fulfill an order or a shipping delay gives you a right to cancel, we will provide the cancellation and refund options required by law. For more information about how we use personal information, see our [Privacy Policy — add page link].

Eligible returns and exchanges

To request an exchange or store credit for an eligible item, contact us within 7 calendar days after delivery. The item must be returned within 7 calendar days after we approve the request and must be in its original condition: unused, unworn, unwashed, unaltered, clean, free of stains, makeup, perfume, or other signs of use, and with its original tags and packaging. Please include your order number or other proof of purchase.

Because many Dead West pieces are one-of-a-kind or made in small batches, an exact replacement may not be available. If the same item is unavailable, we can issue store credit instead. Store credit does not expire.

Items not eligible for change-of-mind returns

We do not accept change-of-mind returns or exchanges for:

custom, personalized, or made-to-order items;
items marked “final sale” or purchased on sale; or
gift cards.

These exclusions do not apply when an item is defective, damaged, incorrect, or when a remedy is required by law.

How to request an exchange or store credit

Before sending anything back, email [insert Dead West customer-service email] with your order number, the item you want to return, and whether you are requesting an exchange or store credit. For a size or fit exchange, tell us the size or item you want. We will review the request and, if approved, send return instructions and the return address. Items sent without prior approval may be refused.

For eligible change-of-mind returns, you are responsible for return shipping and its safe delivery to us. Original shipping charges are not refundable. If an item is confirmed defective or we sent the wrong item, we will provide the appropriate remedy and cover any return shipping we ask you to incur.

Wrong, damaged, or defective items

Please inspect your order when it arrives. If it is damaged, defective, or not the item you ordered, contact us as soon as possible at elyse_nuevoretro@yahoo.com, Include your order number, a description of the issue, and clear photos of the item and packaging. Please keep the item and packaging while we review the claim.

We will review the issue and work with you to provide an appropriate remedy, which may include repair, replacement, store credit, or a refund when required by law. Do not return the item unless we provide instructions.

Lost or delayed packages

If tracking shows no movement, the package appears lost, or it has not arrived after the estimated delivery window, contact us with your order number and tracking details. We will work with the carrier and you to investigate and resolve the problem under applicable law. If we cannot ship an order within the time promised, we will provide the delay and cancellation/refund options required by law.

Order cancellations

If you need to cancel or change an order, contact us immediately at: elyse_nuevoretro@yahoo.com. We may be able to stop an order before production or customization begins, but we cannot guarantee a change-of-mind cancellation after work has started. This does not affect any right to cancel for a shipping delay or other right provided by law.

How can I contact you?

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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.